1. Business Operator & Scope

Trade Name: 𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™
Legal Company Name: Guangzhou Qinju Network Technology Co., Ltd.
Owner: Ayizohe're Yasheng
Business Address: Shop 101, No. 28 Pengcheng East Road, Liwan District, Guangzhou
Website: https://qtezvrlx.com
Customer Support Email: service@qtezvrlx.com
Phone Number: +86 131 4876 4589
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ is owned and operated by Guangzhou Qinju Network Technology Co., Ltd. The company sells products through this website and provides related order and after-sales services.

These terms apply to purchases and related transactions through this website. Our Shipping Policy, Return & Refund Policy, and product conditions clearly displayed before payment also describe the relevant arrangements.

Nothing in these terms limits or excludes mandatory consumer rights under applicable law.

2. Eligibility & Accurate Information

When ordering, you must have the legal capacity required to enter into the transaction or have the necessary authorization from a parent or guardian.

Provide accurate and complete recipient names, addresses, phone numbers, email addresses, and payment information. Contact us promptly if you discover an error so we can assist before dispatch.

Do not use unauthorized payment methods, impersonate another person, or submit fraudulent orders.

3. Product Information & Compatibility

We take reasonable steps to maintain accurate product images, prices, descriptions, and stock information. Screens and lighting may cause some color variation, but this does not remove our responsibility to describe essential product features accurately.

Compatibility depends on vehicle structure, installation location, and product dimensions. Review the product information before buying rather than relying only on display images.

Unless expressly included in the product description, vehicles, phones, drinks, pets, and other styling items shown are not part of the purchase.

If an item differs materially from its description, contact us for assistance under our Return & Refund Policy.

4. Order Verification & Fulfillment

After ordering, check your checkout email for order and payment notifications. An order confirmation records the transaction and does not mean the items have shipped.

Payment verification, stock issues, delivery restrictions, or clear product information errors may require further review. If an issue affects fulfillment, we will explain it promptly and discuss an adjustment, waiting period, or cancellation.

If we cannot fulfill a paid order, we will arrange the applicable refund. We will not require additional payment or substitute products without your agreement.

5. Prices, Payment & Charges

Prices, checkout currency, discounts, and the final amount payable are those displayed on the product and checkout pages before payment.

Available payment methods are shown at checkout. Currency conversion or cross-border transaction fees charged by a payment institution are determined by that institution.

Orders with a merchandise total of $32 USD or more qualify for free standard shipping. Shipping charges below this threshold are shown at checkout.

Import duties, import taxes, and related customs clearance charges imposed at the destination are the recipient’s responsibility.

6. Processing & Shipping

Orders are processed and dispatched within 5 business days after payment confirmation. Estimated transit time is 5–15 business days after dispatch, excluding processing time.

We offer worldwide shipping, with availability for a specific address confirmed at checkout. Orders are fulfilled from different company-operated or partner warehouses based on stock and destination.

After dispatch, we email a tracking number and link. Customs, carrier arrangements, weather, and holidays may affect estimated delivery. See our Shipping Policy for details.

We will help investigate delayed, potentially lost, or missing deliveries. A carrier handoff or “Delivered” status alone will not automatically result in a claim being rejected.

7. Cancellations & Changes

You may request cancellation, address changes, or product adjustments before dispatch. Contact support promptly and wait for confirmation of the outcome.

After shipment, interception or changes cannot be guaranteed. If you no longer want the item, you may request a return after delivery under the applicable policy.

We do not charge cancellation fees.

8. Return Conditions & Requests

You may request a return within 7 calendar days after delivery.

Opening the packaging for inspection and reasonable trial fitting is allowed. Items must be unwashed, show no use beyond reasonable inspection and trial fitting, and include all accessories and original packaging intact.

Adhesive hooks may be returned for personal reasons after installation. Installation alone, or necessary marks from reasonable trial fitting, will not be the sole reason for rejection. Remove the item carefully and explain its condition when applying.

Provide your order number, product name, return reason, and relevant photos or videos where applicable. Once approved, support will provide the U.S. return warehouse address and instructions.

Do not send items back without confirmation or use the business address as a return address.

These personal-preference return conditions do not limit statutory rights concerning defective, damaged, incorrect, or materially misdescribed goods.

9. Return & Exchange Costs

For personal-preference returns, the customer pays return shipping, and original shipping charges paid on the order are nonrefundable.

Exchanges are available. For personal-preference exchanges, the customer pays shipping back to us, and we pay to ship the replacement. Exchanges depend on stock. If unavailable, we will discuss a refund or another solution.

For damaged, defective, incomplete, incorrect, or materially misdescribed items, we will review the issue and offer an appropriate replacement, exchange, refund, or return solution without additional related charges to you.

We do not charge restocking fees.

10. Refunds

Eligible refunds are issued to the original payment method within 3 business days after the returned item has been received and inspected.

This is our processing period. The time for funds to appear depends on your bank or payment provider.

If there is a disagreement about return status or the refund amount, we will explain our findings and the basis for the outcome and continue assisting with the matter.

11. Product Use & Safety

Install and use products according to the product and vehicle manufacturers’ instructions. Do not obstruct your view, vehicle controls, airbag deployment areas, or the normal operation of seats and seat belts.

Decorative seat belt covers do not replace original seat belts or provide additional crash protection. Ordinary pet connecting straps must not be treated as crash-tested travel restraints.

Carefully assess products involving seat belt routing, vehicle restraint systems, or pet travel safety. Decorative appearance and display images alone do not establish safety performance.

12. Personal Information

Order processing, payment, shipping, and after-sales support may involve collecting and using personal information. See our Privacy Policy for details.

Do not send full card numbers, card security codes, passwords, or verification codes to customer support.

13. Problems & Consumer Rights

For a transaction or after-sales issue, contact us using the details above and provide your order number and an explanation. We will investigate and seek a resolution.

These terms do not exclude responsibility for defective products, misleading descriptions, or other matters for which we are legally responsible. They do not prevent complaints to competent consumer authorities or other remedies available by law.

If a provision cannot legally apply, the remaining provisions continue to apply to the extent permitted by law.

14. Updates

We may update these terms as business or service arrangements change and publish the revised version on this page.

Updates generally apply to new orders placed after they take effect. Later changes will not, by themselves, retroactively reduce rights attached to confirmed orders. If an existing order requires adjustment, we will communicate with you and follow applicable requirements.