1. Shipping Destinations & Fulfillment

𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ offers worldwide shipping. Availability for your specific delivery address is confirmed at checkout.

Orders are dispatched from different company-operated or partner warehouses depending on stock availability and the destination. The shipping country or region may vary between orders, and we do not guarantee that every item will ship from the same location.

2. Order Processing Time

Orders are processed and dispatched within 5 business days after payment is confirmed.

Processing includes payment verification, item preparation, packing, and handoff to the carrier. Business days exclude weekends and public holidays in the relevant fulfillment location.

If stock shortages, incomplete address details, or another issue affects dispatch, we will contact you to explain the reason and expected arrangements. If we cannot fulfill the original schedule, contact us to discuss waiting, adjusting, or canceling the unshipped order.

3. Estimated Transit Time

Estimated delivery time is 5–15 business days after dispatch.

Transit time begins after shipment and does not include the order processing period of up to 5 business days.

This is an estimate, not a guaranteed delivery date. The destination, carrier arrangements, customs inspections, holidays, and weather may affect delivery. We will help investigate and resolve unusual delays.

4. Shipping Charges

Orders with a merchandise total of $32 USD or more qualify for free standard shipping.

For orders below this threshold, shipping charges are displayed at checkout before payment.

Free shipping covers standard shipping charges only. It does not include import duties, import taxes, or related customs clearance charges imposed at the destination.

5. Import Duties & Customs Clearance

Orders sent to destinations requiring import clearance may incur duties, import taxes, or other clearance charges. These are the recipient’s responsibility.

The relevant customs or other authorities determine these charges. Recipients may need to provide information to customs or the carrier to complete clearance.

If you receive a customs notice you do not understand, contact us for assistance. Packages returned because of refusal or incomplete clearance will be handled according to their actual return status and reasonable costs incurred. We will explain the basis for the outcome rather than automatically treating the entire payment as nonrefundable.

6. Tracking Your Shipment

After dispatch, we will send a shipping notification to the email address used at checkout containing:

• Your tracking number;

• A tracking link.

Tracking may take some time to appear after the carrier receives the package. If you have not received the shipping email, check your spam folder and the email address used at checkout.

For assistance, provide your order number and recipient details.

7. Shipping Addresses & Order Changes

Before paying, confirm that the recipient’s name, complete address, postal code, phone number, and email address are accurate.

If you notice an address error, contact us promptly. You may request changes or cancellation before dispatch. Our support team will check the status and confirm the outcome. Sending a request does not mean the change or cancellation has been completed.

After dispatch, address changes or interception cannot be guaranteed. If incorrect details supplied by the customer cause a return or require another shipment, we will explain available options and possible additional costs for your confirmation.

If we caused the address error, we will cover the related correction costs.

8. Delayed or Potentially Lost Packages

Contact us if tracking has not updated for an extended period, the estimated delivery period has passed, or the carrier reports an exception.

We will review the order and carrier records, request an investigation where necessary, and explain the next steps. If a package is confirmed lost or delivery cannot be completed, we will offer an appropriate replacement shipment or refund.

We will not refuse to assist simply because the package has been handed to the carrier.

9. Tracking Shows “Delivered,” but the Package Is Missing

First check your doorway, mailbox, parcel locker, reception desk, or building management, and ask others at your address whether they accepted the package.

If it remains missing, send us your order number, tracking number, and an explanation. We will help review delivery or signature records.

A “Delivered” tracking status does not automatically invalidate your claim. We will handle the matter according to the investigation findings.

10. Damaged, Incomplete, or Incorrect Deliveries

Keep the item, outer packaging, and shipping label, and contact customer support promptly. Please provide:

• Your order number;

• An explanation of the problem;

• Relevant photos or videos of the item, packaging, and shipping label.

For shipping damage, product defects, missing parts, or incorrect items, we will offer an appropriate replacement, exchange, or refund without charging you additional related handling costs.

11. Shipping Support

𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ is owned and operated by Guangzhou Qinju Network Technology Co., Ltd.

Customer Support Email: service@qtezvrlx.com
Phone Number: +86 131 4876 4589
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Include your order number and a description of the issue so we can investigate.