1. Return Request Period

You may request a return for products purchased from 𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ within 7 calendar days after delivery.

This deadline applies to submitting your request. It does not require the return package to arrive at our warehouse within 7 days. Once approved, support will provide shipping instructions.

This policy does not limit statutory rights concerning defective, damaged, incorrect, or materially misdescribed items.

2. Return Conditions

You may open the packaging to inspect the product and carry out a reasonable trial fitting to check compatibility.

For personal-preference returns, items must:

• Be unwashed;

• Show no signs of use beyond reasonable inspection and trial fitting;

• Include the complete product and accessories;

• Include intact original packaging;

• Be packed appropriately to prevent damage during return shipping.

If the item or packaging arrived damaged or incomplete, explain this when applying. You do not need to repair the item or replace missing parts to meet these conditions.

3. Adhesive Hooks After Installation

Adhesive hooks may be returned for personal reasons even after installation.

Installation alone, or necessary marks caused by reasonable trial fitting, will not be the sole reason for rejecting a request. Explain how the item was installed and removed and provide relevant photos so we can assess its condition.

Follow the applicable product and vehicle interior instructions when removing it. Avoid forceful pulling, retain the hook, mounting components, and packaging, and do not modify the product.

4. How to Request a Return

Email service@qtezvrlx.com with:

• Your order number;

• The name and email address used at checkout;

• The product name and quantity being returned;

• Your reason for returning it;

• Relevant photos or videos, where applicable.

Support will review the information and explain the proposed solution. Obtain return instructions before shipping so the package can be received correctly and matched to your order.

5. Return Address & Shipping

Returns must be sent to our U.S. return warehouse. Support will provide the specific address after approval.

The business address published on our website is not the default return address. Do not send returns there directly.

Follow the instructions provided, pack the goods carefully, and keep proof of shipment. We recommend a tracked shipping service and ask that you share the tracking number with support.

If you have already shipped to another address, contact us promptly so we can investigate available next steps.

6. Return Shipping & Other Costs

Personal-Preference Returns

For a change of mind, personal preference, choosing the wrong product, or other personal reasons:

• The customer pays return shipping;

• Original shipping charges paid on the order are nonrefundable;

• If the order qualified for free shipping, we will not retroactively charge for the original delivery.

Product Problems or Our Error

If an item is damaged in transit, defective, missing parts, incorrect, or materially different from its description, we will investigate and offer an appropriate replacement, exchange, refund, or return solution.

You will not be charged additional related costs. If a return is needed, we cover reasonable return shipping, with the shipping method confirmed by support.

We do not charge restocking or cancellation fees.

7. Exchanges

We offer exchanges. Contact us within 7 calendar days after delivery and specify the item you would like instead. The same product condition requirements apply as for returns.

For exchanges requested for personal reasons:

• The customer pays shipping back to us;

• We pay to ship the replacement item.

For exchanges due to damage, defects, or an incorrect item, we cover the related shipping costs in both directions.

Exchanges depend on availability. If the requested item is unavailable, we will discuss a refund or another solution. Any product price difference will be explained and agreed upon before processing.

8. Refund Timing & Method

Eligible refunds are issued to the original payment method within 3 business days after the returned item has been received and inspected.

This is our refund processing period. The time for funds to appear in your account depends on your bank or payment provider.

Personal-preference refunds exclude original shipping charges paid on the order. Refunds resulting from product problems or our error will include the applicable product amount and any related charges that should be refunded.

If the original payment method cannot receive the refund, we will verify the situation with you and discuss an alternative permitted by the payment provider. We will not ask for bank passwords or verification codes.

9. Return Inspections & Disagreements

If the returned quantity, accessories, or condition differs from the request, we will explain our findings and provide relevant records where necessary.

We will not reject a return or reduce a refund without explanation. Contact us if you disagree with the inspection outcome or refund amount so we can review it further.

10. Cancellations & Order Changes

You may request cancellation or changes before dispatch. Contact us promptly with your order number and requested action. Support will check the order status and confirm the outcome.

After dispatch, interception or changes cannot be guaranteed. If you no longer want the item, you may request a return after delivery under this policy.

We do not charge cancellation fees. Successfully canceled paid orders will be refunded to the original payment method. Support will confirm processing progress, while the time for funds to appear depends on the payment institution.

11. Missing Packages & Tracking Issues

If your package appears lost, tracking has not updated for an extended period, or delivery is shown but the package is missing, contact support directly. You do not need to submit a standard return request first.

We will help investigate and offer an appropriate replacement shipment, refund, or other solution based on the findings. A “Delivered” tracking status alone will not automatically result in rejection.

12. After-Sales Support

𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ is owned and operated by Guangzhou Qinju Network Technology Co., Ltd.

Customer Support Email: service@qtezvrlx.com
Phone Number: +86 131 4876 4589
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Include your order number and a description of the issue so we can assist.