1. Scope & Business Operator

This Privacy Policy explains how 𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ collects, uses, retains, and discloses personal information when you visit qtezvrlx.com, purchase products, or contact customer support. It also explains how to submit a privacy request.

Trade Name: 𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™
Legal Company Name: Guangzhou Qinju Network Technology Co., Ltd.
Business Address: Shop 101, No. 28 Pengcheng East Road, Liwan District, Guangzhou
Privacy Contact Email: service@qtezvrlx.com
Phone Number: +86 131 4876 4589

𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ is owned and operated by Guangzhou Qinju Network Technology Co., Ltd. References to “we,” “us,” and “our” mean that company.

This policy covers personal information processing associated with our website. It does not replace the privacy policies of payment providers or other independent third parties.

2. Information We Collect

We collect information needed for the features and services you actually use.

Information You Provide

When making a purchase, contacting us, or requesting after-sales support, you may provide:

• Your name, email address, and phone number;

• Shipping and billing addresses;

• Order numbers, purchased items, and delivery instructions;

• Return, exchange, and refund request details;

• Customer support messages, photos, videos, and other attachments;

• Information submitted when creating an account, if account features are enabled.

Do not include unrelated identity documents, full payment card numbers, card security codes, passwords, or verification codes in support emails or attachments.

Transaction & Payment Information

We process information such as order amounts, payment status, transaction references, refund records, and details needed to verify transactions.

Payment providers collect and process the payment information required by their procedures. We do not ask for full payment card details or account passwords through ordinary support emails.

Website & Device Information

Our website and its technology providers may use server logs, cookies, and similar technologies to collect IP addresses, browser types, device information, pages visited, interaction records, referring pages, and access times.

The information collected depends on the features enabled, your privacy choices, and applicable requirements.

Information from Service Providers

To fulfill orders and resolve issues, we may receive payment confirmations, risk alerts, tracking updates, delivery confirmations, and return information from payment providers, fulfillment providers, warehouses, and carriers.

3. How We Use Information

We use relevant information to:

• Create, verify, and process orders;

• Arrange shipping, delivery, returns, exchanges, and refunds;

• Send order confirmations, tracking updates, and essential service messages;

• Answer questions, handle complaints, and resolve transaction issues;

• Maintain the website, troubleshoot problems, and prevent fraud;

• Keep necessary transaction, financial, and dispute records;

• Meet applicable legal obligations.

If marketing subscriptions are enabled, we send promotional messages according to applicable requirements and your choices. You may unsubscribe without affecting necessary order or after-sales communications.

Where applicable law requires a specified legal basis, we process information as appropriate to perform a contract, take steps before entering a contract, meet legal obligations, pursue legitimate interests, or act on valid consent. Where consent is required, browsing the website alone will not be treated as consent.

4. When We Disclose Information

We may disclose information to the following recipients to the extent needed for the relevant purpose:

Ecommerce platforms and technology providers: To support hosting, checkout, system maintenance, and related operations.

Payment providers: To process payments, refunds, and transaction verification.

Warehouses, fulfillment providers, and carriers: To receive the names, addresses, contact details, and product information needed for deliveries, returns, or exchanges.

Customer support and professional service providers: To assist, when necessary, with inquiries, accounting, audits, legal matters, and disputes.

Legally authorized authorities: Where disclosure is required by applicable law, valid legal process, or the protection of relevant lawful rights.

If we undergo a restructuring, business transfer, or similar transaction, relevant information may be transferred as necessary. We will apply safeguards and provide notices as required.

Our website uses Shopify’s ecommerce platform. Shopify may also process personal information for its own services. See the Shopify Privacy Policy and Shopify Consumer Privacy Policy.

5. Cookies, Analytics & Advertising Technologies

Cookies and similar technologies may support shopping carts, maintain sessions, remember privacy choices, and help secure the website.

If analytics, personalized recommendations, or advertising measurement tools are enabled, these tools may process device identifiers and website interaction information. Where prior consent is required for nonessential technologies, we obtain it according to applicable requirements.

You can manage relevant choices through the website’s privacy controls, where enabled, or your browser settings. Restricting necessary cookies may affect cart, login, or checkout functions.

In some jurisdictions, disclosure to advertising partners may legally constitute a “sale,” “sharing,” or processing for targeted advertising, even without a monetary payment. If we conduct such activities, we will provide applicable notices and opt-out methods and process valid browser opt-out preference signals as required.

6. International Processing

We operate in China and serve customers in different regions through ecommerce, payment, warehousing, and logistics providers. Your information may therefore be processed in China, the United States, or other countries where relevant providers operate.

Data protection rules vary by location. Where international transfers are subject to restrictions, we will use the required transfer mechanisms and safeguards. Contact us for information about applicable arrangements.

7. Retention

We retain personal information only for as long as needed for the purposes described and applicable obligations.

Retention periods depend on order fulfillment, after-sales support, accounting and tax requirements, fraud prevention, disputes, and statutory periods. Different categories of information may have different retention periods.

Information no longer needed will be deleted, anonymized, or otherwise appropriately handled under applicable requirements. A deletion request does not necessarily require immediate removal of every record, including transaction records we must legally retain.

8. Information Security

We use technical and organizational measures appropriate to the information processed and associated risks to limit unauthorized access, use, modification, and disclosure.

No internet transmission or electronic storage method can guarantee absolute security. Protect your account information and contact us if you notice suspicious access or transactions. Where an information security incident requires notification, we will respond according to applicable requirements.

9. Your Privacy Rights & Choices

Depending on your location and circumstances, you may have rights to:

• Understand and access the personal information we hold;

• Correct inaccurate or incomplete information;

• Request deletion;

• Obtain a portable copy of information;

• Restrict or object to certain processing;

• Withdraw previously given consent;

• Opt out of a sale, sharing, or targeted advertising as defined by applicable law;

• Appeal a decision regarding your privacy request.

These rights do not apply in every jurisdiction or circumstance. Withdrawal of consent does not affect lawful processing carried out before withdrawal.

Email service@qtezvrlx.com with the type of request and information reasonably needed to identify the relevant records. We may verify your identity using an appropriate method. Requests from authorized agents may require confirmation of their authority.

We will respond within applicable legal deadlines and explain any decision not to fulfill all or part of a request. You may also complain to the relevant data protection authority. We will not unlawfully discriminate against you for exercising your privacy rights.

10. Children’s Information

Our website is intended for consumers with the capacity to make purchases. It is not directed at children, and we do not knowingly collect personal information from children below the applicable legal age.

If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action, including deletion where required.

11. Third-Party Websites

Our website may contain third-party links. When you visit an independent website or use its services, its own privacy policies apply.

Review the relevant notices before providing information. Linking to another website does not remove our responsibilities for processing within the scope of our own website.

12. Updates & Contact

We may update this policy when website features, providers, or applicable requirements change. Updates will be published on this page. For material changes, we will provide additional notice or obtain consent where required.

For questions about this policy, personal information processing, or privacy requests, use the contact details listed above.

Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).