Products & Use

1. Who operates 𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™?

𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ is owned and operated by Guangzhou Qinju Network Technology Co., Ltd. Our website is qtezvrlx.com. Full business and contact details are available on our About Us and Contact Us pages.

2. Will the products fit every vehicle?

Headrests, air vents, center consoles, and interior surfaces vary between vehicles, so we cannot guarantee that every accessory will fit every vehicle.

Before ordering, check the dimensions, installation method, and compatibility information on the product page. If you have questions, send us the product link, your vehicle’s make, model, and year, and photos of the intended installation area.

3. What should I consider when installing an accessory?

Follow the product and vehicle manufacturers’ instructions. Do not obstruct your view, vehicle controls, airbag deployment areas, or seat belt buckles. Seat adjustment and seat belt retraction must continue to function normally.

Decorative seat belt covers do not replace original seat belts or provide additional crash protection. Ordinary pet connecting straps should not be treated as crash-tested vehicle restraint systems.

Orders & Shipping

4. How soon will my order ship?

Orders are processed and dispatched within 5 business days after payment is confirmed.

Processing time and shipping transit time are calculated separately. If stock availability or another issue affects dispatch, we will contact you to explain the situation and discuss the next steps.

5. How long does delivery take?

Estimated delivery time is 5–15 business days after dispatch.

This estimate does not include order processing time. Actual delivery may be affected by the destination, customs inspections, carrier arrangements, and holidays.

6. Where do you deliver, and where do orders ship from?

We offer worldwide shipping. Availability for your specific address is confirmed at checkout.

Orders are dispatched from different company-operated or partner warehouses depending on stock availability and the destination. We do not guarantee that every order will ship from the same country or location.

7. How much does shipping cost?

Orders with a merchandise total of $32 USD or more qualify for free standard shipping.

For orders below this threshold, shipping charges are displayed at checkout before payment. Free shipping does not include possible import duties or other import-related charges.

8. Who pays import duties and taxes?

Any import duties, import taxes, or related customs clearance charges imposed at the destination are the recipient’s responsibility. These charges are determined by the relevant local authorities and are not covered by free shipping.

9. How can I track my order?

After dispatch, we will email a shipping confirmation containing your tracking number and a tracking link to the address used at checkout.

If you do not receive it, check your spam folder and confirm that your checkout email is correct. Contact us with your order number if you still need assistance.

10. What if tracking stops updating, my package is lost, or it shows delivery but has not arrived?

Email service@qtezvrlx.com with your order number, tracking number, and an explanation.

We will help investigate the carrier information and offer an appropriate replacement shipment, refund, or other solution based on the findings. We will not automatically reject your claim simply because the package was handed to a carrier or tracking shows “Delivered.”

11. Can I cancel my order or change my delivery details?

You may request cancellation or changes before your order ships. Contact us as soon as possible with your order number and requested changes. We will check the order status and confirm the outcome.

After dispatch, interception or changes cannot be guaranteed. If you no longer want the item, you may request a return after delivery under our Return & Refund Policy.

We do not charge cancellation fees.

Returns, Exchanges & Refunds

12. How long do I have to request a return, and what condition must the item be in?

You may request a return within 7 calendar days after delivery.

You may open the packaging to inspect the item and carry out a reasonable trial fitting. Items must be unwashed, show no signs of use beyond reasonable inspection and trial fitting, and be returned with all accessories and original packaging intact.

Adhesive hooks may be returned for personal reasons even after installation. Installation alone, or necessary marks from reasonable trial fitting, will not be the sole reason for rejecting a return. Remove the item carefully, retain the product and accessories, and explain its installation history when applying.

13. How do I request a return, and where do I send it?

Email service@qtezvrlx.com with:

• Your order number;

• The name of the item;

• Your reason for returning it;

• Relevant photos or videos, where applicable.

Once approved, our support team will provide the U.S. return warehouse address and shipping instructions.

Do not send items back without confirmation or use our published business address as the return address. Keep proof of shipment and provide the tracking number to our support team.

14. Who pays return shipping? Is there a restocking fee?

For returns due to a change of mind, personal preference, or other personal reasons, the customer pays return shipping. Original shipping charges paid on the order are nonrefundable.

If an item is damaged, defective, missing parts, incorrect, or materially different from its description, we will review the issue and offer an appropriate replacement, exchange, refund, or return solution at no additional cost to you.

We do not charge restocking or cancellation fees.

15. Do you offer exchanges?

Yes. Contact us within 7 calendar days after delivery. The same product condition requirements apply as for returns.

For exchanges requested for personal reasons, the customer pays shipping back to us, and we pay to ship the replacement item.

If an exchange is needed because the item is damaged, defective, or incorrect, we cover the related shipping costs in both directions. Exchanges depend on stock availability. If the requested item is unavailable, we will discuss a refund or another solution.

16. When will I receive my refund, and where will it be sent?

Eligible refunds are issued to the original payment method within 3 business days after the returned item has been received and inspected.

This is our refund processing period. The time it takes for the funds to appear in your account depends on your bank or payment provider. If a refund has not appeared, check the original payment account and contact us for assistance.