Review Your Order Before Paying

Before completing a purchase at 𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™, check the products, quantities, shipping address, and contact email. Review the merchandise total, discounts, shipping charges, and applicable taxes shown at checkout.

𝗤𝘁𝗲𝘇𝘃𝗿𝗹𝘅™ is owned and operated by Guangzhou Qinju Network Technology Co., Ltd., which is responsible for product sales, order processing, and customer service.

Available Payment Methods

Accepted payment methods are those displayed at checkout. Availability may vary depending on your delivery region, payment account, and the payment provider’s requirements.

Complete payment through the website’s official checkout process. We will not ask you to send full payment card details, account passwords, or verification codes by ordinary email to complete an order.

Prices & Checkout Currency

Product prices and the checkout currency are shown on the product and checkout pages. Confirm the final amount before paying.

If your payment account uses a different currency, your bank or payment provider may convert the amount and charge currency conversion or cross-border transaction fees. The relevant institution determines these rates and charges.

Shipping & Import Charges

Orders with a merchandise total of $32 USD or more qualify for free standard shipping. Shipping charges for orders below this threshold are displayed at checkout before payment.

Free shipping does not include import duties, import taxes, or customs clearance charges that may be imposed at the destination. These charges are the recipient’s responsibility and are determined by the relevant authorities.

Payment Confirmation & Order Processing

After submitting payment, check the email address used at checkout for order notifications. If payment is unsuccessful or still being verified, order processing may need to wait until the payment result is confirmed.

Once payment is confirmed, orders are processed and dispatched within 5 business days. Estimated transit time after dispatch is 5–15 business days. See our Shipping Policy for details.

If your payment provider requires additional verification, complete it only through its official pages or channels.

Failed Payments & Possible Duplicate Charges

If payment fails, check that:

• Your card or account details are correct;

• Your billing address matches the payment institution’s records;

• You have sufficient funds or available credit;

• Your payment institution permits online and cross-border transactions.

If your account shows a charge but you have not received an order confirmation, check your spam folder and contact us before paying again.

Some transactions may appear as pending charges or authorizations rather than completed payments. Contact your bank or payment provider to confirm their status.

Payment Information & Account Security

Payment information is verified through the processes of the payment provider used at checkout. For details about data collection and use, review our Privacy Policy and the relevant provider’s privacy notice.

Keep your payment account and email login information secure. Do not share passwords, card security codes, or one-time verification codes. Sign out after using a shared device.

If you notice a suspicious payment link, an unfamiliar charge, or possible unauthorized activity, contact your payment institution promptly and notify us so we can help investigate the related order.

Cancellations & Refunds

You may request cancellation or changes before an order ships. Contact support promptly so we can check the order status. We do not charge cancellation or restocking fees.

Eligible refunds are issued to the original payment method within 3 business days after the returned item has been received and inspected. The time for funds to appear in your account depends on your bank or payment provider.

See our Return & Refund Policy for return conditions, responsibility for shipping costs, and other after-sales arrangements.

Help with a Payment

To ask about a payment or refund, provide your order number, checkout email, transaction date, and an explanation. If you include a payment screenshot, hide your full card number, account balance, and any unrelated sensitive information.

Customer Support Email: service@qtezvrlx.com
Phone Number: +86 131 4876 4589
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)